FAQ

Select a Topic Pre-Purchase Questions Credit Card Issues Installation Issues Mixman USB Hardware Info Operating System, Sound Card, Drivers and Compatibility Upgrading Sound Content Replacement Keys, CDs, and Documentation Software Won't Run Sound Problems Registration MP3 and Mixman General sales quesions or non-technical topics Questions not answered by the FAQ

 

Questions not answered by the FAQ

I need to talk to someone or need specific answers not covered by the FAQ. What should I do? Mixman does not offer direct phone service. However, we will call you if a problem warrants it.

We also do not offer 24-hour, 7 day a week support. We are a small company with a small staff. You do not need to keep emailing us over and over if only a few days have gone by. We try to get back to folks as quickly as possible however, depending on timing it can take up to 5 business days to get back to someone.

We apologize for the delays and we also can assure you that if it’s a credit card matter, if we are in the wrong, it will be straightened out, we will make good on any accounting errors. Please keep in mind, that we do not offer refunds for download software.

If you are unsure, then you should try our FREE demo first, and our free downloads of documentation to read up on all the features. We allow you to try before you buy. It’s your duty to be a smart consumer to be sure that Mixman is right for you.

If you need to contact Mixman about technical issues not covered by this FAQ, please refer to the Technical Support section for specific instructions.